FAQ
Welcome to METAMAX COMMODITIES (PRIVATE) LIMITED. These Terms and Conditions govern your use of our website metamax-comm.com and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1. Eligibility
You must be at least 18 years old to use our services. By using our site, you confirm that you meet this requirement.
2. Products and Services
We offer a variety of clothing, footwear, makeup, and body health products. Product descriptions and pricing are subject to change without notice.
3. Orders and Payment
All orders are subject to availability. We accept various payment methods, including credit/debit cards and online payment gateways. Payment must be made in full before shipping.
4. Shipping and Delivery
Shipping times may vary based on location. Refer to our Shipping Policy for details.
5. Returns and Refunds
Our Return and Refund Policy outlines the eligibility and process for returns and refunds.
6. Intellectual Property
All content, trademarks, and materials on our website are owned by us and may not be used without permission.
7. User Conduct
You agree not to engage in unlawful activities, including fraud, abuse, or harm to other users.
8. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages resulting from the use of our services.
9. Amendments
We reserve the right to modify these Terms at any time. Continued use of the website after changes means acceptance of the new Terms.
10. Contact Information
For any questions, contact us at
email: OnlineBazaar63@gmail.com
Address: G1 Market Johar Town Lahore . .
Shipping Policy
1. Processing Time
Orders are processed within [X] business days. Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods and Costs
We offer standard and expedited shipping options. Shipping costs vary based on the destination and chosen shipping method.
3. Delivery Time
Estimated delivery times depend on the shipping provider and location. Delays may occur due to unforeseen circumstances.
4. International Shipping
We offer international shipping to selected countries. Customs duties and taxes may apply and are the buyer’s responsibility.
5. Order Tracking
Tracking details will be provided once the order has been shipped.
6. Lost or Damaged Items
We are not responsible for lost or damaged shipments. However, please contact us for assistance.
For inquiries, email email: OnlineBazaar63@gmail.com
Address: G1 Market Johar Town Lahore ..
Return and Refund Policy
Effective Date: [Insert Date]
1. Eligibility for Returns
Returns are accepted within 7-14 days of receipt. Items must be unused, in original packaging, and include proof of purchase.
2. Non-Returnable Items
Certain items, including cosmetics, undergarments, and clearance items, are non-refundable.
3. Refund Process
Once your return is received and inspected, refunds will be processed within 3-7-14 business days. Refunds are issued to the original payment method.
4. Exchanges
Exchanges are subject to availability. If an exchange is not possible, a refund or store credit will be issued.
5. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
For assistance, contact us at email: OnlineBazaar63@gmail.com
Address: G1 Market Johar Town Lahore ..
Privacy Policy
Effective Date: [Insert Date]
1. Information We Collect
We collect personal information such as name, email, address, and payment details when you use our website.
2. How We Use Your Information
We use your information to process orders, provide customer support, and send promotional communications.
3. Data Protection
We implement security measures to protect your data. However, no method is 100% secure.
4. Sharing Your Information
We do not sell your personal data. We may share information with third-party service providers for order fulfillment and payment processing.
5. Cookies
We use cookies to enhance your browsing experience. You can manage cookie preferences in your browser settings.
6. Your Rights
You may request access to or deletion of your personal data by contacting us.
7. Policy Updates
We may update this policy from time to time. The latest version will be posted on our website.
For questions, email email: OnlineBazaar63@gmail.com
Address: G1 Market Johar Town Lahore ..
Frequently Asked Questions (FAQ)
1. How can I place an order?
You can place an order by selecting your desired items, adding them to the cart, and proceeding to checkout. Follow the instructions for payment and shipping details.
2. What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure online payment gateways.
3. How long does shipping take?
Shipping times vary depending on the location and chosen shipping method. Please refer to our Shipping Policy for details.
4. Can I track my order?
Yes, once your order is shipped, you will receive an email with a tracking number and a link to track your package.
5. What is your return policy?
You can return eligible items within [X] days of receipt. Items must be unused and in original packaging. Refer to our Return and Refund Policy for more details.
6. Do you offer international shipping?
Yes, we ship to selected countries. Customs duties and taxes may apply and are the buyer’s responsibility.
7. How do I contact customer support?
You can reach us via email at [Contact Email] for any assistance or inquiries.
8. Are my personal details safe?
Yes, we take data privacy seriously. Your personal information is securely stored and used only for order processing and customer service. See our Privacy Policy for more details.
9. Can I cancel my order?
Orders can be canceled before they are shipped. Contact us as soon as possible if you need to cancel an order.
10. Do you offer gift cards?
Currently, we do not offer gift cards, but stay tuned for future updates!